The following general rates apply to all applicable services during business hours, defined as 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, excluding holidays, unless otherwise specified in the Managed Services Agreement or an Addendum.
Note: After hours will be billed at time and a half the normal billable rate.
Note: Holidays will be billed at double time the normal billable rate
Note: All onsite work is billed at a minimum of two (2) hours