In an era where data is the lifeblood of any enterprise, safeguarding your digital assets isn't just a best practice — it's a must. With countless looming ...
https://www.intelligis.com
IntelligIS
INTELLIGIS
IT Services
What type of services do you need?
Whether project-based or ongoing support, we have extensive experience helping clients maximize the benefits of technology, while simplifying the complexities of integrating and managing it in their business.
Managed IT
Services
For clients who need ongoing support of their IT environment, we offer proactive oversight that takes the burden of IT off their shoulders
Co-Managed IT Services
For clients that have an existing IT team, we partner with them to align our services and support based on their identified needs
Professional Services
For clients that need project-specific support, we have deep technical expertise that can be leveraged for advisory services, integration, and deployments
Co-Managed & Managed IT Services
We align our services to the ITIL 4.0 framework which means we customize support
and solutions based on our clients individual needs
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Helpdesk
All service-related client interaction starts here. Our helpdesk responds to all client requests, classifying, prioritizing, and resolving them based on industry best practices.
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Remote support
Industry research shows that 95% of incidents can be resolved remotely. Our technical experts help clients, regardless of their location, resolve issues promptly so they can keep working.
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Onsite support
When an incident cannot be resolved remotely, we dispatch a specialist onsite to resolve the issue. For clients that want more personalized support, we place a dedicated technical specialist onsite that is part of their internal team.
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Vendor management
We manage and work alongside vendors in our client’s environment to create a seamless experience.
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vCIO services
We maintain an ongoing relationship with clients that involves regular strategic business reviews to stay aligned to their goals and objectives.
What IT service clients can expect
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Transparent billing
Agreements are simple, billed monthly per user – and no bills are sent to clients without their approval
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Fast response times
SLAs govern our helpdesk so IT issues are resolved timely for clients
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High touch approach
U.S-based technical support team allows us to respond quickly to client needs - whether remote or onsite
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Proactive coverage
We continuously monitor your environment from end-to-end, so you don’t have to
Professional services
Our breadth of expertise allows us to help clients who want external support integrating new technology into their environment. From strategy to deployment, we guide organizations along the project lifecycle to ensure success.
Proven performance and expertise
We’ve logged countless project hours and become highly skilled in core areas:
On-premises to Cloud migrations
- File Servers to Azure File Servers
- File Servers to SharePoint Online
- Vmware environments to Azure VMware Solution (AVS)
Email migrations to Exchange Online
- Google Mail to Exchange Online On-premises
- Exchange Servers to Exchange Online
Workstation refreshes
- Older Windows Versions to Windows 11
- Hardware Refreshes
Network refreshes
- Migrations from any vendor to Meraki
- Migrations from any vendor to Cisco
What we deliver on client projects
On-demand expertise
Our technical team is ready whenever clients want to start migrations, deployments, or refreshes
Strategic advisory support
We consult and recommend solutions based on our client’s goals, not specific products
Technical staff augmentation
We work alongside IT teams to get the project done - when complete, we handoff for the client’s oversight or provide ongoing management if needed
End-user education
From workshops to demos and user manuals, we partner with clients to develop a plan that helps internal users leverage the new technology.
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